Job Description
Job Title: IT Support Specialist
Location: Tampa, FL :: Onsite
Job Context
- Experience with an enterprise level ticketing system - ServiceNow experience is a plus
The Support Specialist IT will be involved mainly in:
- Incident management, Request management, Change management, Knowledge management and Access rights management
- Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
- Perform incident resolutions and request fulfilment and supports end users on a variety of issues
- Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
- Service end-user requests at the IT Service Spot
Wanted profile:
- Excellent customer service skills and Dutch language skills
- Completes assignments without direct supervision and good team player
- Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
- Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
- Experience with an enterprise level ticketing system - ServiceNow experience is a plus
Activities include (but not limited to )
- Treatment of tickets and requests from end-users for all Deskside related support
- Handling end-user hardware request including coordination of, and delivery and pick-up
- Deploy/return/retire equipment (laptops, ) in IT Equipment
- RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ) with supplier
- Handling mobile telephony related requests
- Diagnosing and resolving issues at the IT Service Spot
- Roll-out and coordination of the fleet replacement (laptop, desktop)
Job Tags
Local area,