Job Description

Call Center Customer Service Agent

Department: Communiboost

Employment Type: Full Time

Location: Kansas City, MO

Compensation: $18.00 - $28.00 / hour

Description

Position Overview:
Communiboost Are you passionate about providing exceptional customer service and thrive in a fast-paced environment? We are seeking a Call Center Customer Service Agent who is eager to join our dynamic team. In this role, you will be the first point of contact for our customers, addressing inquiries, resolving issues, and providing guidance on our products and services.

Salary Range: $18.00 - $28.00 per hour
Location: Kansas City, MO

Key Responsibilities

• Handle inbound and outbound customer calls in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow communication scripts and guidelines to ensure a seamless customer experience.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Skills, Knowledge and Expertise

• High school diploma or equivalent is required; additional education is a plus.
• Previous experience in customer service or call center environment preferred.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving skills and ability to think critically.
• Proficiency with computer systems and customer management software.
• Ability to handle high call volumes while maintaining quality service.

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and innovative work environment

Hustle Notice Biz

Job Tags

Hourly pay, Holiday work, Full time,

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