Job Description
About the Role:
Do you have security or loss prevention experience and are looking for full-time work hours? Answers calls for service, deploys security resources in an effective and efficient manner, and monitors all safety and security systems in both residential and commercial properties.
Schedule : Full-time, Sunday – Saturday (need to be available on the weekends for the shift selected)
Morning: 6:00am-2:30pm
Midshift: 8:00am-4:30pm
Overnight: 10pm - 6:30am
Payrate : $18/hour
Location : Honolulu, Hawaii
Job Duties:
• Monitor incoming security alerts and respond to premise (via phone) and/or authorities.
• Notify customers of any issues with their systems.
• Ability to watch multiple videos/monitors simultaneously
• Handle and bring to resolution, inquiries from customers and police regarding dispatch.
• Answer and follow-up on video alarm signals
• Record and accurately document all necessary information on accounts pertaining to calls and or/alarms received.
• Acknowledge, review, load alarm videos and images via our automation system
• Initiate outbound calls to customers, police agencies and emergency contacts.
• Provide basic support to all customers.
• Respond to questions from customers regarding alarms and procedures
• Maintain acceptable Customer Service Evaluations.
• All other miscellaneous responsibilities and other duties as assigned.
#HVR123
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