Job Description
Job Description
Job Description
Key Responsibilities:
Clinical Support
- Provide expert clinical and technical guidance to physicians and staff during electrophysiology procedures and clinic visits involving vMap®.
- Educate, train, and support healthcare professionals on the safe and effective use of vMap®, including during initial onboarding and subsequent procedures.
- Assist in the onboarding of new customer sites through introductory meetings, workflow development, training, and support during initial use.
- Collaborate with the clinical and sales teams to manage case schedules and coordinate support.
- Contribute to research initiatives and provide structured feedback for product improvements and new features.
Sales Support
- Build strong, trusted relationships with physicians, lab staff, and hospital administrators.
- Partner with the sales, clinical and leadership team to understand market dynamics, competitive landscape, and evolving customer needs.
- Independently identify clinical opportunities and relay key insights to sales and leadership teams to support growth initiatives.
- Travel (automobile and airplane) to meet with current and prospective customers to discuss, demonstrate, and support clinical adoption of vMap®.
- Network with hospital and clinic personnel to expand contacts and identify key decision-makers for future engagement.
Operational Support
- Manage vMap® system updates and maintenance at assigned sites, including software upgrades and inventory support.
- Foster positive, collaborative relationships across internal teams and with external partners.
- Complete documentation, training, and case reports promptly and accurately.
Minimum Qualifications:
- Bachelor's degree or equivalent professional experience.
- Strong technical aptitude with the ability to understand and communicate complex medical device information.
- Ability and willingness to travel extensively (more than 50%), including overnight travel.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- 2+ years of experience in medical device clinical support, cardiac electrophysiology, or equivalent education and experience.
- Experience supporting EP lab procedures or technologies such as 3D cardiac mapping or CRM devices.
- IBHRE CEPS certification is highly desirable.
Additional Requirements:
- Valid driver's license, reliable transportation, and current vehicle insurance.
- Satisfactory background and driving record (to be reviewed as part of the hiring process).
- Strong work ethic, reliability, professionalism, and commitment to quality.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Must meet all vendor credentialing requirements.
- Adhere to all company policies and procedures.
- Ability to stand, sit, and walk for extended periods (up to 8 hours/day).
- Environmental exposure to infectious disease and radiation.
- Ability to wear 7–9 lbs. of protective lead during procedures.
Job Tags
Night shift,