Corporate Trainer (Columbia) Job at Find Great People | FGP, Columbia, SC

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  • Find Great People | FGP
  • Columbia, SC

Job Description

Summary

Our client in the telecommunications industry is looking to hire a Corporate Trainer to equip inside sales, dispatch, and field technician teams with the skills needed to deliver exceptional customer service experiences. This role designs and leads engaging, primarily in-person training focused on customer service, sales techniques, and system operations. The trainer develops clear process documentation and training resources, serves as a Subject Matter Expert (SME) in sales methods and system workflows, and helps drive a culture of continuous learning and operational excellence.

This person must reside in GA or SC as they will be traveling throughout GA and SC to lead in-person trainings and work remotely otherwise.

Responsibilities:

  • Deliver, update, and evaluate training for new hires and existing frontline employees.
  • Create and maintain procedures, system guides, and process documentation.
  • Support new-hire onboarding in collaboration with cross-department partners.
  • Teach effective sales strategies, customer engagement skills, and upselling techniques.
  • Provide coaching on product knowledge and competitive positioning.
  • Use performance data to identify skill gaps and tailor training accordingly.
  • Build and maintain digital resources and online system documentation.
  • Work with IT and corporate teams to test and refine training content.
  • Participate in process improvement initiatives and coordinate with service-impacting departments.
  • Measure training effectiveness through feedback and performance results.
  • Consult with leaders to identify training needs and propose solutions.
  • Recommend process improvements that enhance efficiency and customer satisfaction.

Qualifications:

  • Ability to travel 50%75% for in-person training.
  • Bachelors degree in business, education, communications, or related field.
  • Prior in-person and remote teaching/training experience.
  • Experience in corporate training, preferably in sales or systems-focused roles.
  • Experience creating training materials, documentation, and online support resources.
  • Background in inbound/outbound or face-to-face sales.
  • Experience with Microsoft SharePoint and the broader Microsoft product suite.
  • Experience with online learning platforms and digital content creation.
  • Strong customer service orientation and ability to manage challenging interactions.
  • Effective collaboration and teamwork.
  • Excellent written and verbal communication.
  • Strategic and change-management mindset.
  • High attention to detail and commitment to quality.

Compensation & Benefits:

  • $45,000-75,000/year
  • Health, dental, and vision benefits
  • Hybrid work schedule
  • Gas reimbursement

Job Tags

Part time, Remote work,

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