Job Description
Job Description
Job Description
DEPARTMENT: Golf & Tennis (Country Club)
REPORTS TO: VP of Operations / General Manager
JOB SUMMARY
The Country Club General Manager directs and oversees all aspects of Golf Operations, including its activities and relationships between guests, all members, team members, and the community. Has the ultimate responsibility for maximum guest satisfaction and financial performance.
QUALIFICATION STANDARDS
Education & Experience:
- At least 5 years of progressive Golf/Tennis/F&B, Golf Course Maintenance Operations-related experience and/or training; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
- CMAA/Certified Club Manager and/or PGA certified professional in good standing with the Association
- Previous supervisory responsibility required.
Physical requirements:
- Long hours sometimes required.
- Regularly stands, walks, and sits. Occasionally climbs or balances; stoops, kneels, crawls, or crouches.
- Frequently uses hands; reaches with hands and arms. Frequently talks or hears; tastes or smells.
- Occasionally lifts up to 50 pounds.
- Occasionally works in wet or humid conditions (non-weather). Frequently works in outdoor weather conditions.
- Noise level is moderate.
General Requirements
- Ability to read and speak English is required in order to perform the duties of the job
- Knowledge of Microsoft Office applications
- Experience with computerized POS and tee time system
- Maintain a warm and friendly demeanor at all times
- Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
- Attend all required meetings and training
- Maintain regular attendance in compliance with department standards, as required by scheduling, which will vary according to the needs of the facility
- Maintain high standards of personal appearance and grooming, including wearing nametags
- Comply with department standards and regulations to encourage safe and efficient operations
- Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
- Must be able to maintain confidentiality of information
- Perform other duties as requested by management
- Provide excellent customer service, including but not limited to core service standards
- Must be a US citizen - no work permit is provided.
DUTIES & FUNCTIONS
Fundamental Requirements:
- Develops, implements, and monitors annual budget, revenue goals, and expenses for operations departments
- Provides timely and accurate reporting of all financial and non-financial information as directed, requested, or required by management or representatives
- Monitors monthly and other financial reports/statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessary
- Develops, maintains, and administers sound organizational plans and initiates improvements as necessary
- Meets with the board quarterly to discuss membership questions and suggestions
- Maintains membership with the PGA and/or CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developments
- Oversees the care and maintenance of all the facility's physical assets
- Coordinates marketing programs designed to promote the facility’s services to potential customers
- Implements policies and procedures for the Golf and Maintenance Departments, including compliance of all relevant standards relating to quality of products and services
- Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems
- Manages department members that may include, but is not limited to: Golf Services Supervisors, Maintenance Superintendent, Retail Store Supervisor, and Membership/Tournament Sales Manager
- Assures that effective orientation and training are given to each new associate. Develops ongoing training programs
- Inspects courses regularly to ensure that standards and upkeep are met
- Ensures that golf etiquette and rules are adhered to by all members and guests
- Regular and reliable attendance.
Job Tags
Outdoor,