Job Description

Job Description

Job Description

Cruise Advisors are passionate about cruising, cruise reservations, phone sales, customer service, guest relations and “Celebrating the Victories”! Advisors enjoy providing extraordinary customer experiences by enthusiastically educating guests and travel partners on who we are and what we offer. Advisors already know how to close a sale and provide proper follow-through via inbound and outbound calls, as well as digital engagement. 

!! WE ARE SEEKING CANDIDATES IN MOUNTAIN STANDARD TIME ZONE !!  While Victory Cruise Lines, Inc. is headquartered in Indiana and our ships cruise the Great Lakes, Canadian Maritimes and Eastern Seaboard, we desire REMOTE candidates located in Mountain Standard Time zone to join our Reservations Team!

It is our strong preference to only hire a candidate with similar experience within the cruise/travel/hospitality industry.

This position will require availability to work evenings and/or weekends (including Saturdays and Sundays), as business needs dictate.  Shifts may be subject to change over time.

This position is eligible to earn commissions and incentives above and beyond the base salary range.

Essential Duties & Responsibilities:

• Close sales using your superpowers of understanding the customer and knowing how to overcome objections to meet sales targets.
• Provide unbelievably great customer service to meet service standards.
• Understand and embrace technology by effortlessly navigating various systems simultaneously while on the phone.
• Thoroughly document all guest interactions with your stellar attention to detail.
• Successfully complete initial and ongoing training to be the best Cruise Advisor you can be.
• Wear multiple hats at the same time.  It’s a small team so you’ll be asked to perform other tasks as it relates to the contact center and the product.
• Other projects or duties as requested.

Requirements & Qualifications:

Education:    

• Bachelor’s degree in business administration or equivalent of experience

Skills & Abilities:

• Excellent communication skills
• Keen understanding of the sales process
• Experience with CRM software
• Ability to be comfortable sitting (or standing if you prefer!) for long periods of time while frequently answering calls, responding to chats, following up on leads and more
• You enjoy talking to new people every day
• Ability to follow policies and procedures

Experience:  

• At least 2-3 years of experience in a similar role
• Travel/tourism, hospitality and/or cruise industry experience strongly desired and preference will be given to candidates that have this experience 

Other:

• Post Offer / Pre Employment criteria must be satisfied to complete a successful hiring process; this may include, but may not be limited to:  drug and/or alcohol screening, physical or other health assessment, background screening, culture index surveys, any other assessments as deemed necessary by the Company for a position
• General Work Location Disclaimer:  THIS POSITION IS ELIGIBLE TO BE REMOTE/WORK FROM HOME IN VARIOUS STATES OUTSIDE OUR OFFICE LOCATIONS.  IF A CANDIDATE IS LOCAL TO AN OFFICE LOCATION (EITHER NEW ALBANY, INDIANA OR FORT LAUDERDALE, FL), IT IS EXPECTED THAT WORK WILL BE COMPLETED IN OFFICE ON A HYBRID MODEL AT MINIMUM.

Our Values:

At the heart of our endeavors lies an unwavering commitment to our core values and code of conduct, guiding our every action and decision.  

Safety First : We prioritize the well-being of our guests and team above all else. Every task is approached with diligence and caution, ensuring a secure environment for all.

Teamwork : We recognize the strength found in unity. We draw upon diverse perspectives to achieve remarkable results. We are a team because we respect, trust and care for each other. 

Integrity : We uphold the highest ethical standards, fostering trust through open communication, honesty and sincerity in all our dealings.   Integrity is the cornerstone of all our dealings.

Have Fun:  We believe in an environment where enjoyment and enthusiasm are valued. We celebrate each VICTORY  and encourage a positive atmosphere where laughter and creativity thrive.

Innovation : Embracing the spirit of creativity, we continuously seek new pathways and bold ideas. Our relentless pursuit of innovation drives us to push boundaries and shape the future.

Service Excellence : We are dedicated to exceeding expectations, delivering unparalleled quality in every endeavor. We strive to make a lasting impact on those we serve.

Code of Conduct

Respect & Dignity : Treat fellow employees, clients and guests with the respect, dignity and understanding they deserve as fellow human beings.

Enthusiastic Friendliness : Go out of your way to offer a friendly greeting and a bright genuine smile. Never walk by a fellow employee or guest without acknowledging them.

Dedicated Work Ethic : Believe in committing deeply to doing good work. Go above and beyond to achieve excellence and be willing to put in extra effort when needed.

“Find a job you love, and you’ll never work a day in your life!”

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