Job Description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Relations Representative Service & In?Book Sales Growth Opportunity

Mike Sawyer State Farm Agency invites a Customer Relations Representative to deliver outstanding service to existing clients while identifying ways to strengthen coverage through additional insurance products.

This licensed role requires both Property & Casualty and Life & Health licenses. If you are not yet licensed, you must be willing to obtain bothour agency provides full support and paid training.

Role Overview

As a Customer Relations Representative, youll be a trusted point of contact for many of our clients. Youll build relationships, resolve concerns, and ensure each customer feels informed and valued. Alongside daily service and policy maintenance, youll engage in in?book sales conversationshelping clients understand coverage options that support their long?term security and peace of mind.

Key Responsibilities

• Provide Exceptional Service: Address client inquiries, policy changes, billing concerns, and general service requests with professionalism and accuracy.
• Strengthen Customer Relationships: Conduct routine policy reviews to confirm clients have the right protection in place.
• Drive In?Book Sales: Identify coverage gaps and present additional insurance options within existing customer accounts.
• Support Daily Agency Operations: Process updates, follow up on claims, and maintain accurate customer records.
• Collaborate as a Team: Work closely with colleagues to achieve retention, service, and growth goals.

Qualifications

• Strong communication, active listening, and problem?solving abilities.
• A genuine desire to help others, paired with a proactive and sales?minded approach.
• Excellent organization and attention to detail.
• Prior customer service, insurance, or sales experience preferred.
• Property & Casualty and Life & Health licenses, or willingness to obtain with agency support.

Why Join Mike Sawyer State Farm?

• Competitive base pay + bonus potential tied to retention and in?book sales.
• Supportive, team?oriented environment centered around client satisfaction.
• Clear opportunities for professional growth and advancement.
• The opportunity to help protect what matters most to customerswhile building a fulfilling long?term career.

If youre someone who loves serving others, enjoys building relationships, and is excited by the opportunity to grow through sales, wed love to hear from you. Apply today to join the Mike Sawyer State Farm team.

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