Job Description

Customer Service Representative

Location: Onsite – Lenexa, KS

Benefits: Full Benefits Package

Growth: Strong Potential for Advancement

We are seeking a Customer Service Representative for a great opportunity in Lenexa, KS. This is a full-time, onsite role with a 90-day contract-to-hire structure, offering full benefits and excellent growth opportunities.

The ideal candidate will be a proactive communicator who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

Key Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms
• Promote HVAC products and services
• Process quotes, orders, invoices, and return merchandise authorizations (RMAs)
• Manage warranty claims and provide product education
• Coordinate logistics and delivery schedules
• Maintain accurate records in the CRM system
• Gather customer feedback and ensure satisfaction through follow-ups

Qualifications & Skills

• Prior customer service experience preferred
• Familiarity with HVAC systems and CRM tools is a plus
• Understanding of logistics and warranty processes
• Strong attention to detail and problem-solving skills
• Comfortable using digital tools and platforms
• Able to work independently and collaboratively

Work Environment & Conditions

• Physical: Light lifting (up to 20 lbs), extended periods of sitting, manual dexterity
• Environment: Office, factory, and warehouse settings; exposure to noise, chemicals, and machinery
• Safety: Personal protective equipment (PPE) required; strict adherence to safety protocols

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