The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. Essential functions include maintaining a pleasant, friendly and professional demeanor with guests, co-workers, and clients; greeting guests; using proper phone etiquette; parking and retrieving vehicles cautiously; assisting guests with bell services and luggage storage; opening vehicle and hotel doors; assisting guests with directions, taxis, reservations, and inquiries; providing information about the facility and local attractions; delivering messages and guest amenities; shuttling guests to approved locations; explaining parking rates and retrieval procedures; issuing and collecting claim checks; maintaining ticket information including key tags, guest folios, vehicle location, damage surveys, and claim check receipts; and calculating and collecting revenue when needed. The role requires a high school diploma or GED, a valid driver's license, and one month of related experience or equivalent education and experience. Physical demands include the ability to talk, hear, sit or stand for extended periods, run, walk, handle objects, reach, climb stairs, balance, stoop, kneel, crouch, or crawl. Lifting up to 100 pounds occasionally is required. Work is mostly outdoors and subject to weather conditions. Travel up to 5% may be required.
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