Job Description

Scope of work:

Utilizing a new customer and employee segmentation strategy that has been launched to:

• Update talent profiles on behalf of and under the direction/guidance of the HR Business Partner
• Build playbooks and guides to inform and train the frontline workforce of this new strategy and the new segments; will include customer and employee experience mapping design
• Based on the revised employee segments and strategy, determining priority questions that hiring managers may use in interviewing candidates for each segment during the hiring process

Utilizing a new store selling and service model:

• Designing and developing change training to inform frontline workforce of new selling and service model
• Training contents will require customization for different audience segments (e.g., Regional or District Manager v. Store Associate)
• Determining and supporting content launch/implementation to the frontline workforce; potentially also supporting some facilitation where needed

Ideal skills and experiences:

• Understanding/knowledge of change management and fundamentals of training/adult learning
• Worked in corporate environment building trainings and materials for a frontline workforce
• Experience having worked in an HR organization / understanding of Talent fundamentals
• Instructional design – ability to design, develop, and launch learnings/trainings/programs that can be delivered in various formats/modalities for a frontline workforce

The target hiring compensation range for this role is $46 to $51 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium . More information on our awesome benefits ! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Global retail company specializing in apparel and accessories. The company focuses on casual, stylish, and affordable fashion, catering to a broad customer base. With an emphasis on sustainability, inclusivity, and digital transformation, our client continues to evolve its business to meet changing consumer needs.

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