Job Description

Job Description

Job Description

Full-time Life Skills Coach

The work schedule for this position is Monday-Friday from 4pm to 12am. The schedule is subject to change based on client needs. This position also requires responding to after hour crisis. This position will sit at our location in Arlington Mill (Columbia Pike).

Position Summary:

The Life Skills Coach position is located offsite to provide support serving formerly homeless individuals with disabilities. This position will be responsible for maintaining a safe, healthy and welcoming living environment for tenants. The life skills coach is a part of a team providing 60 hours per week of on-site support to tenants. Responsibilities include monitoring the activities of clients to ensure compliance with program guidelines and expectations as well as compliance with their lease. The Life Skills Coach is also responsible for ensuring the safety of clients and operation of the supportive housing program.

The Life Skills Coach will provide direct program support and work collaboratively with the housing team and other providers by promoting independent living skills and hosting programs/events for participants.

Key Responsibilities

• The first point of contact for many clients and community members must maintain a friendly, courteous attitude and have good communications skills, both in person and by telephone.
• Participate in planning of community room policies and direct operation of the community room to ensure effective and efficient client service delivery.
• Under the direction of the program Manager, ensure effective and efficient client services delivery during shift, assist clients in accessing available services.
  1. Maintain a safe environment for PSH tenants.
  2. Create a plan and host programs/events for program participants monthly.
  3. Assist persons in crisis to ensure safety.
  4. Maintain a daily log of client contacts and services.
  5. Ensure safety of clients and staff in fire and other emergencies.
  6. Ensure clients compliance with agency policy and lease obligations.
  7. Assist clients with processing issues and problem-solving.
  8. Answer telephone and route calls or messages to appropriate staff. Respond to in-person and telephone inquiries from the public and leasing staff.
  9. Provide daily facility oversight for such items as ordering of supplies (in liaison with program Manager)
  10. Report needed repairs and pertinent items in relation to the facility that may affect services to Property Manager and Program Manager.
  11. Maintain cleanliness of Staff Office and Community Room.
  12. Provide tenants with on-site life skills training to aid in the transition from homelessness to housing.
  13. Regularly inspect units and common areas, alerting property management of any maintenance issues as necessary.
  14. Monitoring the tenant’s guests, ensure all visitors sign in on visitors’ log.
  15. Resolve disputes as necessary.
  16. Respond to after-hours crises as needed.
• Provide direct program support to clients and work collaboratively with Case Managers to help ensure that clients acquire skills to end homelessness. Maintain contact to provide encouragement, information sharing, and relevant information to the participants needs including bi-lingual material when needed.
• As clients are engaged, partner with PSH Case Managers for assistance in accessing needed services including treatment for medical, mental health and substance abuse issues as well as social service, housing/shelter, and employment services.
• Maintain client confidentiality at all times.
• Adhere to NASW Code of Ethics.
• Light cleaning duties as assigned in designated areas.
• All other related program duties and projects as assigned including attending all mandatory staff events and trainings: Relias, Mandt training, and other applicable trainings.

Supervisory Responsibilities:

• None.

Qualifications and Skills

• Ability to interact and communicate effectively with others, both orally and in writing.
• Able to prepare written reports; monitor and direct program activities; and ensure the safety and security of program operations.
• Bi-lingual in Spanish and English with the ability to converse proficiently both verbally and in writing is a plus.
• CPR/First Aid Certification must be acquired and maintained once employed.
• Ability to maintain accurate records for participants.
• Valid driver’s license.
• Thorough knowledge of the complexity of the supportive housing needs for a low-income population with cognitive, mental, developmental disabilities, and/or substance use disorders.
• Interpersonal and communication skills to resolve complaints, persuade others and develop positive, trusting relationships with tenants, landlords and service providers.
• Ability to resolve conflicts and handle crisis.
• Ability to work independently.
• Excellent Computer skills with proficient knowledge of Microsoft office, outlook, work and excel.

Experience and Education Requirements

• B.A. Degree in Human Services or related field; or Associate Degree and at least 2 years’ community based social services experience or other related experience with homeless adults, serious mental illness and/or substance abuse disorders.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• The ability to walk around the building and climb stairs when needed.
• Works primarily in a sedentary environment, utilizing various means of technology.
• Occasionally required to lift up to 25 lbs.

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