Job Description

Job Description

Job Description

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food as well as access to our fitness center and indoor pool!

About the Role:

Provides treatment services according to company standards to guests and members of The Resort at Glade Springs. Will also assist in maintaining a safe and clean work environment, an adequate inventory of treatment supplies, and provide exceptional guest and member service. Wages are $10.00 per hour plus gratuity and commissions per service.

RESPONSIBILITIES

• Will directly perform massages or body treatments on guests and members of The Resort at Glade Springs according to company standards.
• Will attend regularly scheduled training, continuing education, and injury prevention programs to ensure quality control, safety, and effective and efficient body mechanics.
• Ensure that guests experience the highest standard of hospitality and service during their visit to Spa Orange, e.g. grooming, use of language, greeting guests properly, facility cleanliness, room set-up at optimal image and functional capacity.
• Assist in the maintenance and cleanliness of the massage treatment rooms.
• Report problems to the Spa Desk Manager and/or Spa Supervisor.
• Coordinate with all departments according to procedure, and when necessary, keep them informed to ensure a smooth flow in the guest experience.
• Assist the Treatment Trainer with any special projects or in other areas as requested.
• Report directly to the Spa Desk Manager.
• Attend scheduled training seminars and department meetings.
• Regular and reliable attendance.
• Incorporates safe work practices in job performance.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Maintains a favorable working relationship with all other company associates and purveyors to promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency and effectiveness.
• Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position.
• Maintains a professional standard at Glade Springs to include but not limited to: appearance, verbal discussions, written correspondence and interactions with members, associates and guests. Does not discuss confidential items with fellow associates or work-related issues with members or guests.
• Other tasks as assigned by management.

Disclaimer: The above statements are intended to describe the general nature of the work being performed. They are not intended to be construed as an exhaustive list of all reasonable assignments, responsibilities, duties and skills required of personnel so classified.

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE

• West Virginia State License required.
• Two years’ experience in the massage industry preferred.
• Must have a genuine willingness to provide uncompromising service to guests, superior massage and treatment knowledge, and an ability to handle stress and a strong work ethic.
• Must also present a professional personal appearance according to The Resort at Glade Springs standards.

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