Medical Sales Lead - Los Angeles, CA
Compensation: $35 to $38 per hour plus commission
For any medical certification (RN, MA, etc.) additional salary incentives are available for minor patient care roles.
Overview: Nexus HR is seeking a talented Medical Sales Lead, who will also serve as a Patient Care Coordinator, to join a reputable mental health and infusion therapy clinic in Los Angeles, CA!
About the Job
In this role, you will be fielding phone calls and web contact leads, calling, selling, explaining our services, and attempting to convert these leads to active patients in our medical clinic. The clinic’s wheelhouse is the dynamic and advantageous field of Ketamine Infusion Therapy, and this clinic is at the top of the field, with patient outcomes being the best in the nation. You will be an integral part of offering live-altering relief to people who have struggled for decades! You would also serve as a key point of contact for patients, ensuring a seamless and positive experience throughout their journey with us.
As a team member, you will focus on selling our programs, patient communication, scheduling, administrative coordination, and customer service.
Duties and Responsibilities:
Field and convert potential patient inquiries into converted patients with scheduled treatments
Work together with our Medical Director to provide and facilitate phone consultations with potential patients
Utilize, manage, organize, implement, and maintain real-time workflow with our CRM (Go High Level)
Handle customer inquiries and complaints
Provide information about the products and services
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Scheduling patient visits and answering questions, including ownership of billing and pre-appointment preparation
Managing patient accounts with contact information, insurance, and financial information confidentially
Collecting patient’s payments and balances
Complying with health care regulations and ensuring patient confidentiality
Qualifications :
Minimum 3 years experience working in a clinical, health care setting, including medical sales
Previous experience in customer service, sales, or other related fields
Previous experience in medical office administrative duties
Experience working with an EHR – DrChrono – strongly preferred
Ability to build rapport with clients
Ability to prioritize and execute in real-time.
Significant organizational skills and multi-tasking ability are a must.
Positive and professional demeanor
Excellent written and verbal communication skills
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