Job Description

Project Manager Telecom/Voice Services (Hybrid, Lawrenceville, NJ)

We are seeking a Project Manager Telecom/Voice Services for a global Pharmaceutical client. The focus of the role is to oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure successful delivery of projects that enhance and maintain enterprise voice services across multiple regions.

This is a 40-hour per week, 12-month contract, 50% onsite role at client's office, in Lawrenceville, NJ.

Work Schedule-Standard Hours; M-F

This is a W2 role as a Stage 4 Solutions employee. Health benefits and 401K are offered.

Responsibilities:

• Lead and manage projects involving the deployment, upgrade, and maintenance of global telephone networks, voice systems, and contact center platforms.

• Develop detailed project plans, including scope, timelines, milestones, resource allocation, and budgets

• Coordinate with internal teams and external vendors to ensure timely and effective implementation of voice and contact center solutions.

• Oversee migration projects (e.g., legacy PBX to VoIP, cloud telephony, SIP trunking, contact center platform upgrades)

• Ensure compliance with company policies, industry standards, and regulatory requirements for telecom services

• Identify project risks and develop mitigation strategies to ensure project success.

• Facilitate regular project meetings, track progress, and provide status updates to stakeholders and senior management

• Manage relationships with telecom service providers, hardware vendors, business users, and technology partners

• Support troubleshooting and resolution of issues related to voice services and contact center operations.

• Prepare and maintain project documentation, such as status reports, and risk logs

Requirements:

• 5+ years of project management experience in telecom, voice services, or contact center environments.

• Experience managing global projects and working with geographically dispersed teams.

• Bachelor's degree preferred or equivalent experience

• Preferred Qualifications:

• Experience with major voice platforms (e.g., Cisco, Genesys, Microsoft Teams,).

• Experience working with telecom carriers and service providers.

• Knowledge of telecom regulatory requirements and industry best practices.

• Experience with Agile project methodology.
  
  

Please submit your resume to our network at (please apply to the Project Manager Telecom/Voice Services (Hybrid, Lawrenceville, NJ) role).

Please feel free to forward this project opening to others who may be interested.

Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information, or other applicable legally protected characteristics.

Compensation: $75/hr - $79.38/hr

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