Job Description

Job Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of Duke Health's four hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

Duke Children's Behavioral Health Outpatient RN

Duke Children's Evaluation Center and the future Duke Children's Partial Hospitalization Program

Location: 2608 Erwin Road Suite 300, Durham, NC 27705

Work Schedule:

Full time, 1.0 FTE. No Holidays, No weekends, No on-call. Monday-Wednesday 0730-1630, Thursday-Friday 8a-5p

The Duke Children's Evaluation Center focuses on evaluating and providing short-term treatments for children and young adults who may be experiencing behavioral or mental health challenges. The DCEC provides quick access to behavioral health services and can help families connect with other mental health resources for long-term needs.

The Duke Children's Partial Hospitalization Program (PHP) will be a program for children and adolescents with behavioral health conditions that will provide treatment for the equivalent of a school day. Pediatric patients will attend the brief program each weekday for 2-4 weeks and engage in individual, group, and family therapies during the day.

The ideal candidate for this position will possess the following:

• Experience working with children and adolescents with mental health diagnoses such as ADHD, ODD, IDD, ASD, MDD, etc.
• Experience with telephone triage or managed care coordination
• Strong verbal and written communication skills, software navigation abilities
• Good organizational skills
• Flexible attitude with the ability to function both independently and as a team member, assisting patients/families through home care coordination and in the clinic setting

Job Duties:

• Rooming patients which includes vital signs, current medication and pharmacy review, falls assessment, etc. and notifies provider of any concerns.
• Completes all of the appropriate steps for patient or pharmacy requested refills including assessing electronic chart for appropriateness, verifying correct pharmacy and queueing up for provider once determined. Calling pharmacies to work through issues at every level of the medication ordering, filling, refilling and insurance needs.
• Completing Medication Prior Authorizations-gathering clinical information based in the individual questions presented for each PA, conferring with provider to answer specific questions not otherwise addressed in the chart. Working with provider on next-steps. Notifying patient/parent/provider of outcome and documenting appropriately. May need to re-submit original or assist in appeal process if PA has negative outcome.
• Working with insurance companies including NC Medicaid for any needs that may arise in the medication ordering process.
• Responding to all calls that are routed to the Nursing line. These may include medication questions, safety assessments, coordinating care with internal and external resources (providers, clinics, schools, DSS, etc.) scheduling, some intake and initial triage, patient and family education, etc.
• Providing appropriate screening tools as requested by the provider.
• Complete or assist with patient specific notes and forms as requested by the patient.
• Managing all patient questions/concerns/refill requests and staff communication in EPIC/MyChart.
• Work closely with the multidisciplinary team to address medical, psychiatric, psychosocial and other concerns for patients and their families.
• Placing lab orders as directed by providers.
• Collecting labs either by venipuncture or urine specimen and handling appropriately to ensure they are tested and resulted on in a timely matter. Documenting as appropriate including charges and charge capture
• Performing EKG's when ordered.
• Assisting with any on-site medical and behavioral health emergencies including being a point person during the IVC process.
• Gain familiarity in the services provided at Duke and in the community and act as a subject matter expert in these resources, access to, and limitations of access to these resources including insurance knowledge.
• Assist with morning intake within the Partial Hospitalization Program
• Maintain safety within the milieu of the PHP as needed

Licensure and Certification Required:

• Current registration with North Carolina State Board of Nursing as a registered professional nurse OR current compact RN licensure to practice in the state of North Carolina required.
• BLS Certification required
• PALS (Preferred)
• Deescalation training preferred to start, required within 1 year of start date (example: CPI training)
• Graduation from an accredited Bachelor's Degree in Nursing (or higher) OR Associate's Degree in Nursing OR Nursing Diploma program.
  • ***All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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