Job Description

Security Officer

Security Officers report to and receive direction and guidance from the Manager of Security and others appointed over them. Officers are responsible for protecting and serving Northern Light Health patients, staff, and visitors, in addition to monitoring and protecting facilities and assets, across the system. They monitor and operate access control systems, security camera systems, intercoms, two-way radios, telephones, and alarm systems. Security Officers perform the following duties daily: patrol facilities and grounds, provide emergency assistance and response, conduct patient observations, interact with patients, families, visitors, law enforcement and correctional officers, and support Northern Light Health staff with issues involving security and safety concerns. The individual must complete detailed notes based on observations, conduct security investigations and interviews, and write detailed reports regarding incidents and events.

Responsibilities include: following the orders and direction, both verbal and written, as communicated to them by the Manager of Security and others as directed; proactively identifying and resolving issues which may negatively impact site security and facility occupant safety; observing, reporting, and assisting with the resolution of security events; responding to acute behavioral events and assisting with de-escalation and problem solving to support the person or the clinical team; escorting emergency first responders to the location of emergencies, such as a fire; providing security escorts for individuals when requested; assisting facility users with wayfinding and escorts; observing and reporting safety hazards and assisting with proper resolution; maintaining accurate daily documented activities, dispatch entries, and incident reports; staff posts and complete assignments as required; operating security systems including video monitoring, access control, alarm systems, radio systems, and more; following and providing appropriate response during the activation of emergency operation plans; being prepared to work additional hours as assigned to meet shift staffing standards or for emergent staffing needs; protecting persons and facilities during floods, fires, structural damages, utility outages, special events of during various security incidents; serving as a first responder to intrusion, distress, and other alarm systems according to policies and procedures; providing emergency access and escorts to restricted or sensitive areas; completing security surveys and risk assessments as trained and assigned; controlling facility keys and lock and unlock doors according to locking schedule(s); performing the collection, transport, tracking, and release of patient valuables, including lost and found; participating in the transport and release of deceased patients to and from the morgue; supporting screening of individuals for weapons, which may include the operation of a walk-through metal detector or handheld scanner or other technology; remaining current and following organizational and department policies and procedures; and completing other duties and training as assigned.

Other information includes: current license to drive in the state of Maine, with reliable transportation and agency required auto liability insurance; experience in healthcare security, corporate security, law enforcement, or military preferred; knowledge and experience with Omnigo, Avigilon video surveillance & access control, C-Cure access control; ability to maintain a high level of professionalism; must refrain from using personal electronic equipment while on-duty to promote safe, productive, and distraction free work environments; must possess a strong desire and ability to provide a high level of customer service through engagement with others; ability to don and wear personal protective equipment, such as gloves, face shields, goggles, gowns, masks, powered air-purifying respirator, and issued ballistic vest protection while on duty; ability to use radio equipment for communications; ability to quickly respond to emergent situations; skilled in verbal communications, especially listening and recalling information during high stress conditions; knowledge of verbal and non-verbal tactics to safely de-escalate individuals; skilled in written communications including the ability to type accurate and detailed reports efficiently, recalling actions taken during emergencies and critical incidents; knowledge of crime prevention strategies; ability to detect, locate, and report smoke, unusual odors, and running water which may indicate safety problems; knowledge of and skill with computer systems, including spreadsheets, word processing, e-mail, computer-aided dispatch, alarm systems, access control software, and surveillance cameras; ability to use de-escalation strategies, trained control techniques, and the application of restraints as trained; knowledge of security practices used in safeguarding persons and property; completion of Management of Aggressive Behavior (MOAB) certification requirements within 3 months of hire; completion of Northern Light Health Security orientation and field training program within 1 month of hire; completion of an approved CPR certification course within 3 months of hire; and completion of IAHSS Basic Certification within 9 months of hire.

Competencies and skills include: achieving results, demonstrating adaptability, demonstrating emotional intelligence, developing self and others, effectively communicating, exercising sound judgment & decision making, fostering innovation, influencing and inspiring, promoting health and safety, providing patient-centered care, resolving conflict, serving others, troubleshooting, utilizing resources effectively, behaving with integrity and building trust, cultivating respect, fostering accountability, and practicing compassion.

Required driver's license, education, and working conditions include: required high school diploma/general educational development (GED); associates degree or higher preferred; potential exposure to noise levels being uncomfortable; potential exposure to noxious odors; potential exposure to very hot or cold temperatures; potential exposure to abusive and/or aggressive people; potential exposure to diseases or infections; work with computers, typing, reading or writing; lifting, moving and loading less than 20 pounds; lifting, moving and loading 30 to 50 pounds; lifting, moving and loading 20 to 30 pounds; lifting, moving, and loading over 50 pounds; need to travel to perform responsible duties; potential exposure to hazardous materials; work beyond the regularly scheduled hours; extend body and limbs to reach items; prolonged periods of kneeling; prolonged periods of sitting; prolonged periods of walking; alternate shift schedules (day, evening, nights, weekends); and prolonged periods of standing.

Job Tags

Similar Jobs