Family Dollar
Asset Protection Armored Car-Smart Safe Specialist
General Summary:
The Asset Protection Armored Car-Smart Safe Specialist supports the stores and field in day-to-day cash collection operations of armored car and smart safes. The specialist is expected to facilitate and resolve performance issues on a store-by-store basis, aid project management, and train Family Dollar associates on the use of the smart safe. The specialist will work to build solutions and recommendations to drive performance improvement and compliance for armored services & smart safes within our stores.
Partner with vendors/third party project management teams and internal business partners to resolve store smart safe usage problems
Manage the cash loss inbox and respond to all store/field email requests
Protect store safety by monitoring store cash amounts to prevent excess amounts from accumulating
Arrange emergency pick-up/drop-off service in stores where service disruption has caused excess amounts to accumulate
Communicate with stores and vendors in timely manner for holiday pick up schedule changes, service disruptions and emergency pick-ups
Ensure timely issue resolution from vendors and/or internal business partners
Review survey install data and partner with the field team to manage smart safe moves (store closures, renovations)
Coordinate with AP Budget & Forecast Manager to ensure that all projects are delivered on-time, within scope and budget
Conduct in-depth analysis using data collected & combined from multiple data sources to provide actionable recommendations for compliance improvement (manual drops, change order payback, smart safe capacities)
Responsible for developing and delivering effective presentations and reporting solutions for Asset Protection, Operational & Treasury leaders
Responsible for identifying opportunities and coordinating projects across Asset Protection and cross functional teams
Deliver reporting on a daily, weekly & monthly basis covering performance improvement and compliance
Support ad hoc data and analysis requests from leadership teams in Ops/AP/Treasury departments
Coordinate with field Asset Protection team to review exceptions and train field & store personnel
Manage all daily email communication from stores/vendors/business partners and follow up to ensure issues have been resolved
Maintain detailed tracking of burglary incidents, vendor claims and payments
Identify trends, develop solutions, project planning and data analysis
Produce daily/weekly/monthly reporting for field AP/Ops teams and leadership to review and utilize
Lead presentations and training sessions for field teams, cross functional & department leaders
Synthesize findings and make recommendations to upper management
Continuous improvement in all analysis & reporting to fine tune action items
Bachelor's Degree or 2-3 years' experience in an analytical/project management role
Strong computer skills (Expert Excel & PowerPoint)
Exceptional organizational skills including attention to detail and multi-tasking skills
Ability to process and organize high volume of daily emails and communications
Strong analytical & problem-solving skills
Experience leading presentations & training
Project management experience
Excellent written and verbal communication skills
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