Job Description

bout Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America is dedicated to providing practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance - to make your life a little easier.

Job Summary

The Order Management Associate is responsible for managing the full order lifecycle—from order placement to final delivery to the customer. This role plays a critical part in ensuring a seamless and efficient order experience, helping to foster customer satisfaction and long-term trust in our operational capabilities. The associate works cross-functionally to ensure timely fulfillment and proactive issue resolution, contributing to overall service excellence.

Essential Job Responsibilities

• Enter and manage new orders accurately and coordinate across departments. Follow up with customers to ensure order progression and completion, including addressing pricing validation, backorder handling, and cancellation instructions.
• Investigate and resolve customer issues by identifying root causes and implementing corrective actions. Ensure timely follow-up to prevent recurrence of issues.
• Professionally manage and de-escalate customer calls or chats when necessary to maintain a positive customer experience.
• Support customer accounts with day-to-day reporting and resolution of sales and operational concerns. Ensure timely, accurate order and data processing.
• Demonstrate strong attention to detail and analytical capability, including the use of Excel and other tools to support data-driven decisions.
• Communicate effectively across all levels of the organization and thrive in a collaborative, team-based environment.
• Manage multiple tasks independently with strong prioritization skills and escalate issues appropriately when needed.
• Process Return Authorizations (RMAs) and follow up with internal teams and customers to ensure resolution.
• Liaise with warehouse and transportation teams to guarantee timely delivery and address any fulfillment-related concerns or delays.
• Minimize chargeback-related financial losses by fully understanding customer routing and compliance requirements. Proactively identify and resolve potential non-compliance to prevent penalties.
• Meet all internal and customer-facing deadlines consistently, maintaining high standards of operational performance.
• Perform other related duties as assigned.

Preferred Qualifications

• Bachelor’s degree in Business, preferably in Supply Chain Management
• Minimum of 1–2 years of relevant professional experience
• Strong verbal and written communication skills
• Demonstrated strength in customer service, time management, and problem-solving
• Proven analytical and organizational abilities
• Proficiency in Microsoft Office Suite, especially Excel (VLOOKUP, Pivot Tables), PowerPoint, and Power Query.

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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