Job Description

Job description

A Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow. 

Chick-fil-A Chesterfield

Mission : Serving excellence with honor, dignity and respect

Purpose : Grow our occasions to care

Vision : Be the spark

Core Values

G.R.I.T. : Growth I Relentless I Integrity I Teamwork

Primary Responsibilities

Team Management

• Oversee daily shift operations, ensuring smooth and efficient workflow while fostering a positive work environment through coaching, mentoring, and recognition.
• Allocate resources and delegate tasks to maximize productivity and demonstrate teamwork.
• Set clear performance goals and provide regular feedback to team members.

Customer Service

• Ensure exceptional customer service by embodying genuine hospitality.
• Address and resolve customer concerns promptly and professionally, focusing on creating a clean and safe environment.
• Promote the use of the Chick-fil-A One App to enhance customer engagement.
• Implement strategies to improve the overall guest experience.

Operations

• Execute opening and closing procedures, ensuring accuracy and adherence to operational guidelines.
• Monitor food quality and safety standards, conducting regular checks to ensure great food.
• Utilize LEAN principles to streamline operations and eliminate waste.
• Maintain inventory levels and manage supply orders.
• Implement new system rollouts, LTOs, and promotional items effectively.

Financial Management

• Control food, labor, and paper costs to meet financial targets.
• Track and minimize waste through accurate reporting and management.
• Ensure compliance with all regulatory guidelines and company policies.
• Manage cash handling procedures, including settling cashier shifts and completing end-of-day (EOD) processes.

Requirements

Qualifications 

• Minimum age 18+
• Availability to work 32+ hours/week, including weekends
• Strong knowledge of Chick-fil-A procedures and systems
• Basic reading, writing, math, and computer skills
• Physical ability to perform tasks involving mobility, lifting, and standing
• Capacity to handle equipment and shelving in various conditions

Attributes

• Demonstrated leadership skills
• Strong relationship-building capabilities
• Positive, service-oriented attitude
• Team-oriented, dependable, and strong work ethic
• Coachable and receptive to feedback
• Excellent organizational and planning abilities
• Ability to multitask, delegate, and make quick decisions
• Composure under pressure
• Flexibility and adaptability to changing needs
• Passion for leading and training others

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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