Job Description

Iterable is the most powerful customer communication platform that enables brands like Doordash, Calm, Fender and Zoopla to deliver joyful experiences with harmonized, individualized and dynamic communications at scale. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $100M in ARR and have raised more than $340M from top-tier investors like Index Ventures, Viking, and CRV, and hundreds of companies like Priceline, Dotdash meredith, andCare.comrely on us to captivate their many millions of users. Over 1,100 brands and businesses around the world leverage Iterable to activate their customers with joy.Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonizedcross-channel communications based on customer lifecycle, and dynamicalways-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise grade security, compliance and controls for their customers.Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of thefor the past five years, recognized as one of and, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed onand have held a top 10 ranking on the.We have a global presence with offices in San Francisco, New York, Denver, and London, and our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore ourandpage.How you will make an impact :As an Executive Assistant at Iterable, you're at the heart of our business and the soul that keeps the team moving forward. In this role, you will initially support the CEO, COO, and the SVP of Engineering, anticipating their needs and helping them stay focused by resolving operational and administrative issues before they arise. You will move quickly with the changing environment and will be up to date with the latest going-ons in each department. You will also use that knowledge to support projects strategically. In addition to being organized and analytical, you show ownership, are extremely proactive, possess strong communication skills, and are comfortable working behind the scenes.This is a hybrid role, requiring attendance in the San Francisco office at least 2 days a week and for board meetings, executive meetings, interviews, offsites when needed.Occasional travel outside the Bay Area will be requiredProvide EA support to the CEO, COO, and SVP of Engineering (please note that assignments might change in the future)Proactively and strategically manage calendars and prioritiesSchedule a high volume of meetings with high-caliber external partners including investors, board members, and customer prospectsBe the culture carrier of the supported teams, manage and plan team events, on-sites, and swagPrepare and coordinate all hands and other team meeting agendas, create slide decksManage, process, and review expenses for the executives, and their team’s direct reports as neededPartner consistently and efficiently with other members of the EA team and cross-functional partners across the orgSchedule internal and external meetings with a variety of cross-functional partnersRespond and take action on a high volume of slacks and emails with urgency and professionalismPerform a variety of administrative tasks (manage calendars, book travel, etc)Ensure executives balance team interaction, strategy, meetings, and personal timeMap out and circulate meeting agendas, facilitate meetings, and manage post-meeting follow-upsManage small projects as neededWe are looking for people who :You have experience supporting multiple C-Level executives in customer / facing roles (i.e. COOs, CMOs, CEOs)You have experience liaising with high-caliber external stakeholders and partnersYou have experience ensuring excellent AV experiences (managing Zooms, recordings, in-person logistics)You have experience organizing events like QBRs, Executive dinners, etc.You maintain a high level of confidentiality, professionalism, discretion, and judgment at all timesYou have a point of view about how to best structure your executives’ time, always looking for ways to create efficiencies and balance in their daysYou can manage a high volume of external and internal facing requests with organization and a sense of urgencyYou have experience managing a high volume of emails and slacks, prioritizing, and ensuring timely follow-up and throughYou can work autonomously and exercise strong decision-making skills when necessaryYou have proven ability to work in a fully remote settingYou have a strong team mentality and enjoy working closely with your teammatesYou proactively build professional relationships with internal and external stakeholdersYou have strong communication skills and keep stakeholders in the loop at all timesYou are organized, detail-oriented, and professionalYou have previous experience in an Executive Assistant role with a fast-paced SaaS startup company of a similar sizeYou are responsive to internal and external requests and work efficientlyExperience with G-Suite and ExpensifyYou live by our values : Trust, Humility, Growth Mindset and BalancePaid parental leaveBalance Day (First Friday off every month)Fertility & Adoption AssistanceFlexible PTOMonthly Employee Wellness allowanceMonthly Professional Development allowanceThe US base salary range for this position at the start of employment is $94,000 - $145,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.LI-AH1Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Iterable

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