Job Description

Overview This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Compensation Base pay range: $80.00/hr - $90.84/hr Responsibilities A client with Kforce is seeking a Service Designer to join their team in San Diego, CA. Summary: We are seeking a Service Designer to reimagine and deliver the end-to-end Business Tax service experience for small business customers. In this role, you will apply service design practices to translate customer and expert needs into seamless, expert-guided journeys. You will map current and future-state experiences, facilitate alignment across teams, and create service blueprints and prototypes that ensure Business Tax services feel personalized, integrated, and trusted. Create end-to-end customer journey maps that highlight interactions across digital, expert, and back-office touchpoints Develop service blueprints that document supporting processes, systems, and expert engagement required to deliver the experience Prototyping: Translate concepts into low- and high-fidelity prototypes to test and validate new service experiences with customers and experts Iterate based on feedback to ensure solutions are practical, usable, and scalable Lead co-creation workshops with customer success, product, operations, design, and tax experts to align needs and solutions Act as a connector between teams to ensure customer and expert perspectives remain central in decision-making Identify dependencies across people, processes, and technology that impact the Business Tax service experience Propose improvements that create integrated, seamless interactions for customers and experts Deliver clear, actionable design artifacts (journey maps, blueprints, personas, service principles) to drive shared understanding Present design decisions and recommendations in ways that inspire, align, and influence stakeholders Requirements 3-5+ years of service design, CX design, or experience strategy, ideally in financial services, tax, or small business ecosystems Strong portfolio demonstrating service design work such as journey maps, service blueprints, and prototypes Skilled in human-centered design, systems thinking, and design research Excellent facilitation skills for workshops and cross-functional collaboration Proficiency in Miro, Figma, or similar design and collaboration tools Strong storytelling and communication skills to simplify complexity and drive alignment Additional Details The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP. Job Details Seniority level: Associate Employment type: Contract Job function: Design, Art/Creative, and Information Technology Industries: Retail Office Equipment, E-Learning Providers, and Professional Training and Coaching Referrals increase your chances of interviewing at Kforce Inc by 2x Senior Graphic Designer - Strategy & Design — San Diego Metropolitan Area, $89,625 - $134,437.50 #J-18808-Ljbffr Kforce Inc

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